Frequently Asked Questions

Ordering

How do I place an order?
Ordering is simple: browse our shop, add your favorite items to your cart, and complete your order at checkout. You will receive a confirmation email as soon as your order has been placed.

Can I change or cancel my order after I have placed it?
Please contact us as soon as possible via our contact page. We will do our best to help, but changes are not always possible once the order has been processed.

Payment

What payment methods do you accept?
We accept iDEAL, credit card (Visa & Mastercard), PayPal, and other common payment methods available at checkout.

Is it safe to pay on your website?
Absolutely. All transactions are secured with SSL encryption. Your payment details are fully protected.

Shipping

How long does delivery take?
Delivery typically takes 10–15 business days, depending on your location and the product. Once your order has shipped, you will receive a track & trace code.

Do you ship internationally?
For now, we only ship to the Netherlands and Belgium.

Returns

How do I return a product?
You have 30 days from the delivery date to request a return. Please contact us via our contact page to initiate this process.

When will I receive my refund?
Once we have received and inspected your return, your refund will be processed to your original payment method within 5–10 business days.

Still have questions?
We are happy to help! Contact us via our contact page and we will respond within 1 business day.